About this course

This newly developed virtual Masterclass will provide an overview of the current NSW Health Resolving Workplace Grievance Policy to ensure that managers understand their related roles and responsibilities, including correctly identifying and managing a grievance in line with this policy directive. 

Please note, this Masterclass is not seeking to replace staff reading the policy for themselves. However, it is aimed at providing an overview of the key points to guide and inform practice. As a way to consolidate their learnings, managers are also encouraged to attend both the one-day ‘Effective Grievance Management’ workshop and one-hour ‘Facilitated Discussions’ virtual workshop. 

Who should attend?

This course is designed for managers, leaders and staff involved in managing grievances within their role.  

What will you learn?

By the end of this course, you will be able to:

• recognise what constitutes a workplace grievance
• value the importance of early action and the necessary steps for resolving workplace grievances
• understand the key responsibilities of being a manager across all stages of the grievance resolution process
• determine the appropriate grievance resolution pathway including when to escalate a grievance complaint

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