About this course

This short course is to assist you with practical suggestions on how to conduct a facilitated discussion between two employees who are experiencing work-related conflict or other grievance.

Who should attend?

This course is appropriate for managers wanting to develop their capability in facilitated discussions.

What will you learn?

By the end of this course, you will be able to:

1. Identify the main components of an effective, outcome-focussed facilitated discussion.
2. Prepare yourself and other parties to participate in a facilitated discussion.
3. Demonstrate effective communication skills when facilitating a discussion between two parties in conflict.
4. Repair a facilitated discussion where the conversation has lost focus or is unable to proceed due to negative behaviour.

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