About this course

This 12-month program is the adept level of the Clinical Excellence Commission Safety and Quality Essentials Pathway. Participants are supported in applying healthcare safety, improvement science and facilitation skills in the workplace by completing a work-based safety improvement project. 

Graduates of this program will be equipped to influence and lead safety and quality initiatives in the workplace, and support others in fostering a culture of continuous improvement and learning for safety.

By applying improvement science methodologies and practical skills, participants will lead a quality improvement project team in the workplace, supported by local safety and quality program coaches.

The program includes five face to face education days and eight one hour virtual sessions. These sessions cover the key areas of safety and quality in healthcare, including:

• Patient safety applied
• Improvement science applied
• Safety and quality applied at the point of care
• Safety and quality applied in systems

Who should attend?

This program is suitable for all staff across NSW Health, particularly those looking to develop skills and knowledge for applying healthcare safety and quality improvement in their daily practice. It is well suited for those who currently support, lead or aspire to lead local safety and quality improvement efforts.

What will you learn?

By the end of this course you will be able to:

1. Apply the tenets of safety and quality as everyday behaviours for safety and quality improvement
2. Apply the NSW Health Facilitation Standards to a range of safety and quality improvement team contexts
3. Apply appropriate improvement, research and applied science methodologies to achieve more sustainable change for healthcare improvement
4. Demonstrate capability to support service users, families, carers and staff to feel psychologically safe to engage in learning and to acknowledge risk and incidents
5. Apply knowledge of how organisational, team and individual conditions influence a service's ability to achieve safe, high quality care
6. Identify, communicate and contribute to the management of clinical incidents and risk
7. Demonstrate awareness of how thoughts, emotions, physical feelings and wellbeing influence effective performance at work and adapt, when necessary, to deliver and influence safe, reliable healthcare
8. Describe individual parts of the healthcare organisation and apply this information to contribute to change for safety and quality
9. Apply mindfulness and wellbeing to individual and team contexts for safety and quality.

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