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Information for Patients

How can NCVH help?

The National Centre for Veterans’ Healthcare provides holistic services for clients including support for families. The Centre brings together specialists in one location to working as a multidisciplinary team. The specialists work together with client, their family and carers and primary healthcare providers to create one collaborative recovery team.

During a client’s time at the Centre, and beyond care with us, specialist support will continue to be provided to them and their primary healthcare providers.

Eligibility criteria

  • Australian Citizen
  • Over the age of 17
  • Current or ex-serving Australian Defence Force (ADF) members (with one day or more of ADF service including Reservist, regardless of the type of service)
  • Medicare card holder (if ex-serving)
  • Referral from GP or ADF Medical Officer

What to expect

Once a referral is received, an NCVH Case Manager will call to go through the intake process to identify the veterans’ clinical needs and coordinate reviews with the appropriate clinicians. 

When treatment is able to be started, a second phone interview will be scheduled with the Case Management team. This interview will consist of a number of additional health and lifestyle questions and takes about 30 minutes. 

A general health assessment will also be completed with the NCVH Medical Director in attendance so referral and treatment within the NCVH clinical team can be prioritised.

Appointments will then be scheduled to begin care. The timeframe for appointments will depend on the veterans’ needs, demand for the services and veterans' availability.

Coordinating your care

NCVH clients will be assigned a designated Case Manager to coordinate their comprehensive assessment and treatment plan and to coordinate care across services both internal and external to NCVH. The Case Manager will work with the client, their family and caregivers to provide individually tailored assessment, support and links to programs and ensure continuity of care.

If a veteran’s clinical needs are beyond the care provided by the NCVH as an outpatient service, Case Managers will assist to facilitate referral to appropriate services, including consideration of acute inpatient care.

What to bring to your first appointment

Veterans are requested to bring:

  1. Medicare or DVA card
  2. Relevant medical reports or scans
  3. ADF medical discharge summary (PM552) or MECRB medical discharge determination (if applicable)

Fussell House accommodation

Fussell House has been designed as a safe space for veterans and their families to stay together and share experiences in a friendly and relaxed environment, while receiving support and treatment from the specialist health professionals at Concord Hospital. 

SydneyConnect Video: What is Fussell House?

Veterans who are referred for treatment at NCVH from regional areas or interstate are eligible to access the accommodation at Fussell House. This is an accommodation service only and does not provide any clinical care support. A medical assessment will be done prior to your stay.

Fussell House was funded by a $6.7 million contribution from the Commonwealth Government and features 19 rooms (single, twin and family rooms) with common living, kitchen, dining and laundry spaces and an outdoor area for the exclusive use of Fussell House residents.

Lieutenant Michael Fussell

Fussell House was named after Lieutenant Michael Fussell, who was killed in action by an Improvised Explosive Device while serving with the Special Operations Task Group in Afghanistan in 2008.

Michael's family is proud and honoured that his memory will be associated with the support provided to veterans and their families through Fussell House. Fussell House is located at Concord Hospital and is managed by the Hospital and NCVH staff.

Beyond the service

After treatment at NCVH

The NCVH is a short term service tailored to the needs of the veteran or service member, with most clients receiving care for 3-5 months. We work with clients to ensure continuity of care and support beyond our services.

NCVH will transfer care to the veteran’s primary care providers including GP and other treating practitioners or liaise with ADF medical officers.

Telehealth support

Ongoing management plans are developed for care beyond the service, with Telehealth services (or phone consultations), particularly useful to continue follow-up discussions.

Frequently asked questions

Urgent support services

If you require urgent assistance, the following services are available 24 hours a day, seven days a week:

Australian Defence Force All-hours Support Line Phone: 1800 628 036
Beyond Blue Support Service Phone: 1300 224 363
NSW Domestic Violence Line Phone: 1800 656 463
Lifeline Phone: 13 11 14
NSW Health Mental Health Line Phone: 1800 011 511
Open Arms Veterans and Families Counselling Phone: 1800 011 046

Useful contacts

Alcohol and Drug Information Services Phone: 1800 422 599
Australia Government Defence – Engage Phone: 1800 333 362
Carers Australia Phone: 1800 242 636
Department of Veterans' Affairs Phone: 1800 656 463
eHeadspace Phone: 1800 650 890
Kids Helpline Phone: 1800 551 800
Link2home Homelessness Information Line Phone: 1800 152 152
Mensline Australia Phone: 1300 789 978
RSL LifeCare Veteran Services Phone: 02 8088 0388
SANE Australia Phone: 1800 187 263
Soldier On Phone: 1300 620 380
Violence Against Women Helpline Phone: 1800 200 546