About this course

This one-hour learning provides a practical framework for planning and conducting challenging conversations, helping participants approach difficult discussions with confidence and achieve constructive outcomes 

Who should attend?

All staff.

What will you learn?

By the end of this course, you will be able to:

1. Identify the key elements of a challenging conversation.
2. Breakdown the stages of preparing for a challenging conversation. 
3. Reflect on key strategies to have the conversation.

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