About this course

This short session will prepare you for challenging conversations. You will learn some simple guidelines that you can use to communicate more confidently under difficult situations.

Topics covered include managing emotions, anticipating issues, managing expectations, using neutral professional language, assessing the environment, and using common ground.

Who should attend?

All staff.

What will you learn?

By the end of this course, you will be able to:

1. Understand the factors that can make some communication seem difficult
2. Recognise how difficult conversations can be skillfully navigated
3. Use strategies to help you deal with a challenging conversation

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