About this course

Emotional intelligence involves the ability to understand and manage your own emotions, as well as recognise and influence the emotions of those around you. There is strong evidence that emotional intelligence can enhance psychological well-being and is an important factor in improving work performance. In this course, participants will explore the concept of emotional intelligence and its significance in the workplace. You will learn more about the key components of emotional intelligence: self-awareness, self-management, social awareness and relationship management.

The course is for your own personal and professional development and to encourage the development of emotional intelligence in others.

Who should attend?

Managers, program managers, supervisors, and team leaders.

What will you learn?

By the end of this course, you will be able to:

1. Describe what emotional intelligence is and its importance in the workplace.
2. Have greater awareness of your emotional strengths and stressors, that of others, and their positive and negative impact in the workplace.
3. Use effective self-management techniques for regulating behaviour and making sound decisions in challenging situations.
4. Apply effective relationship management skills leading to improved collaboration and a supportive work environment.

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