About this course

Healthcare environments are fast-paced, high-pressure settings where differing perspectives, competing priorities, and complex team dynamics can sometimes lead to conflict. This one-day interactive workshop builds on practical skills, strategies, and confidence to effectively manage and resolve workplace conflict, improve communication, and strengthen collaborative relationships in clinical and non-clinical settings. Participants will gain tools to prevent escalation, address conflict early, and foster a culture of collaboration and patient-centred care 

Topics include exploring the causes and impacts of conflict, recognising the importance of self-reflection in challenging situations, understanding different personality styles in the workplace, learning about the Thomas-Kilmann Conflict Mode Instrument (TKI), and using structured approaches to resolve workplace disagreements.

Who should attend?

All staff.

What will you learn?

By the end of this course, you will be able to:

1. Recognise common sources of conflict in health care settings. 
2. Understand different conflict styles and their impact on team interactions. 
3. Apply communication techniques that de-escalate tension and build trust. 
4. Use structured approaches to resolve challenging workplace scenarios. 
5. Manage emotionally charged situations while maintaining professional relationships. 
6. Contribute to a culture of respect, collaboration, and patient safety. 

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