About this course

Dealing with conflict has always been an essential, but perhaps challenging, skill for effective managers to master. This course will explore the different types and possible dynamics of conflict, so you can gain a strong insight into why people act the way they do. You will learn how to conduct positive and constructive interactions in order to de-escalate a conflict situation.

Topics covered in this course include respecting different personality styles, importance of self-reflection, and the use of the Thomas-Kilmann Conflict Mode Instrument (TKI) and other models to conduct productive discussions about conflict. You will also have opportunity to safely practise conflict resolution skills and strategies in this one-day workshop.

Who should attend?

All staff.

What will you learn?

By the end of this course, you will be able to:

1. Identify issues of conflict and establish the need for resolution to improve workplace culture and productivity.
2. Communicate more effectively to resolve conflict early.
3. Deal with emotive situations and negotiate positive and fair outcomes.
4. Apply conflict resolution approaches to manage conflict.

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