About this course

This one-hour learning explores different communication styles and their impact on navigating challenging conversations effectively and professionally.

Who should attend?

All staff.

What will you learn?

By the end of this course, you will be able to:

1. Identify your own communication styles and its key characteristics in high-stakes conversations.
2. Describe different communication styles and their application in difficult workplace conversations.
3. Reflect on the impact of communication styles on challenging conversations and workplace interactions.

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