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Communication Styles in Challenging Conversations
| Course category: Working with others |
| Duration: 1 hour |
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Study mode: Virtual tutorial |
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Pre-requisites: n/a |
About this course
This short session will provide you with an overview of the four different communication styles that may present in challenging conversations. These include passive, passive-aggressive, aggressive, and assertive. You will learn about some of the cues that people will give you during conversation about what style they are.
Who should attend?
Administration staff.
What will you learn?
By the end of this course, you will be able to:
- Have an awareness of your own communication style.
- Understand the different communication styles that most people use.
- Adapt your communication style to best work with others.