About this course

Being assertive is a crucial aspect of effective communication. Learning to be assertive takes time and practice. In this short course you will learn what assertive communication is, so you can begin to get your point across in a way that is respectful, without being aggressive or passive. 

Topics covered include using “I” statements, keeping emotions in check, gaining self-confidence and creating win-win situations. 

Who should attend?

This course is suitable for all staff.

What will you learn?

By the end of this course you will be able to:

1. Understand the different communication styles involved when expressing oneself
2. Reflect on the skills required to build your assertiveness
3. Become more assertive when delivering your message.

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