About this course

The HLT37315 Certificate III in Health Administration is a Nationally Recognised qualification. This qualification reflects the range of roles of Administration Officers, who apply knowledge, practical skills and experience whilst supporting nursing, medical and allied health professionals.   

Target audience

To apply for this program, students need to be current staff members of Sydney Local Health District. Students can be employed on a full-time, part-time, or casual basis.  

The HLT37315 Certificate III in Health Administration program is targeted at existing Administration Officers. This includes Clinical Support Officers and general Administration Officers who are working in a wide range of contexts within health.  Other aspiring staff who want to move to Administration roles are encouraged to apply for this qualification.  

Approvals from the workplace manager and the program coordinator are required for aspiring staff to apply for this program. These students will be required to undertake additional work in the workplace to ensure they obtain the knowledge and skills required to meet the requirements of the program. Manager approvals and agreement are required to ensure students have opportunity to practice and undertake the administration work.  

Support provided to participants

All students will be provided with support from the program coordinator and their own supervisors who will need to authorise attendance, verify workplace performance, and provide support to their staff member throughout the program. 

Participant requirements

Students must meet the following course entry requirements:  

•  Submission of the Expression of Interest (EOI) form to the Program Coordinator by the closing date, with supporting documentation:  
  • Manager’s endorsement and signature. 
  • Supporting documents such as completed course transcripts. 
• Ability to commit the required time to attend face-to-face training as per the Program schedule. 
• Ability to commit the required time to engage in independent study and assessment completion outside of the workplace.  
• Ability to use computers comfortably and confidently, and relevant computer programs, such as Microsoft Word and web functions.  

Training sessions will be held at Sydney Education Rozelle Campus, Building 301, Corner Cecily Street &, Balmain Rd, Rozelle or Camperdown Campus, Level 1, 28-32 Mallett Street, Camperdown.

What you will learn

Units of Competency

At the end of this program, students will have the knowledge and skills to:  

• Understand and respond to instructions; to carry out tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.  
• Communicate effectively with clients, colleagues, management, and other industry providers.  
• Work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and Torres Strait Islander people.  
• Participate in safe work practices to ensure their own health and safety, and that of others.  
• Organise own work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence.   
• Identify customer needs, deliver, and monitor customer service and identify improvements in the provision of customer service.  
• Support the organisation’s continuous improvement systems and processes. 
• Gather, organise, and apply workplace information in the context of an organisation’s work processes and knowledge management systems. 
• Make a pro-active and positive contribution to workplace innovation.  
• Receive a request and to deliver the record or information about the record.  
• Advocate for, and feel empowered about personal wellbeing in the workplace, including developing and applying knowledge of factors which may influence wellbeing.  
• Apply the principles of and procedures relating to confidentiality, privacy, and security within the medical environment. 

Key Information

Applications close: Friday 10 Jan 2025
Program commences: Wednesday 12 Feb 2025
Target completion date:  December 2025

This program is available for applicants outside of Sydney Local Health District (fees may apply). Please contact the Program Coordinator for more information.

Application process

Please note: Positions in the qualification will not be offered until the Expression of Interest has closed. This program is available for applicants outside of Sydney Local Health District (fees may apply). Please contact Sydney Education for more information. 

Expression of interest   Program guide