About this course

Emails need to be written as clearly as possible to avoid causing confusion with the recipient. This short session will provide you with a brief overview of the 5Cs of written communication for your emails to be Clear, Concise, Coherent, Correct and Courteous.

Who should attend?

Administration and corporate services staff.

What will you learn?

By the end of this course, you will be able to:

1. Follow the 5Cs to create effective emails
2. Reflect on how to apply the 5Cs to improve your work emails
3. Develop your ability to communicate via email to ensure your message is respected

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