The Virtual Urgent Care Service provides specialist emergency advice and care via video call and connects you with the right follow-up care for your condition. 

This is a free service. A referral from a health professional is required.

Eligibility

To be eligible for this service, you must: 

• be aged 16 years or older
• have been assessed as suitable by your referring clinician or the Virtual Urgent Care senior doctor or nurse
• have given your consent
• have access to video call using a phone or tablet if follow-up is required
   

What to expect

Specialist assessment 

After an in-person assessment, your referring health professional will contact the Virtual Urgent Care Service to discuss your ongoing care. Your referring clinician might be a doctor, nurse, hospital emergency department clinician or paramedic. 

Then you will join a video call with the Virtual Urgent Care senior doctor or nurse. If you do not feel comfortable using video call, please speak to your referring health professional.

Treatment plan

The Virtual Urgent Care senior doctor or nurse will develop a treatment plan with you. This plan may include: 

• Important information to help you get better
• Prescriptions for medications like antibiotics
• Referral to other rpavirtual programs or your GP
• Planned follow-up by the Virtual Urgent Care specialist team in the days following your assessment
• Information about your healthcare rights and privacy

Virtual Urgent Care will not delay your treatment or care. Our specialist team will help you to receive the care you need in the right place.

Please let us know if you need an interpreter or have special needs, for example, hearing problems. Psychology and Social Work Services are also available. 

All Aboriginal and Torres Strait Islander patients are offered cultural support from Aboriginal Health Workers.

How to access

Referrals are accepted from Sydney Local Health District, NSW Ambulance, General Practice and Broken Hill Hospital, Far West NSW Local Health District and Healthdirect. See the Information for Professionals page.

If you are a current patient and have been seen by the virtualADULTS team, please contact 1800 772 833 for queries related to scripts, pathology or imaging. 

If you are new patient, please contact Healthdirect on 1800 022 222 for 24/7 health advice for health services like virtualADULTS from anywhere in NSW.