About this course

This workshop is specifically designed for community staff who work in high-risk environments. The blended learning program builds on content covered in the pre-requisite online module and aims to equip you with the essential knowledge and skills to prevent, manage and respond effectively to difficult, challenging and/or violent behaviours in the workplace. 

In this workshop you will practice a range of evasive self-defence techniques to increase staff safety and advance your communication and de-escalation skills.

Who should attend?

This workshop is for community health staff who respond to security and duress response or those who work in locations where a local risk assessment has determined there is a potential for violence to occur.

What will you learn?

By the end of this course you will be able to:

1. Apply de-escalation and breakaway techniques as a form of violence prevention and minimisation
2. Describe the importance of self, environment, and others in relation to violence prevention and management
3. Apply a risk assessment approach to preventing and responding to workplace violence
4. Identify the role of verbal and non-verbal communication in the prevention and management of violent behaviour
5. Use de-escalation skills to effectively manage violent behaviour as it occurs in the workplace
6. Identify and select appropriate response options when confronted with violent individuals
7. Use evasive techniques to maintain personal safety when responding to a violent person
8. Implement local workplace policies and procedures regarding the prevention and management of workplace violence.

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