About this course

This workshop is aimed at you if you work in high-risk environments, with staff allocated as determined by Sydney Local Health District using a risk assessment approach.

This blended learning program builds on previous content covered in eLearning modules and aims to equip you with the essential knowledge and skills to prevent, manage and respond effectively to difficult, challenging and/or violent behaviours in the workplace.

The workshop aims to provide you with advanced communication and de-escalation skills, and to practice a range of evasive self-defence techniques to increase personal safety.

Who should attend?

This workshop is targeted at staff working in security and duress response; staff working in extremely high risk environments including Aged Health, Drug and Alcohol, Maternity, Brain Injury and staff working in locations where a local risk assessment has determined there is a potential for violence to occur.

If you have any questions about which program is most appropriate for you please contact Sydney Education.

What will you learn?

By the end of this course you should be able to:

1. Apply de-escalation and breakaway techniques as a form of violence prevention and minimisation.
2. Describe the importance of self, environment, and others in relation to violence prevention and management.
3. Apply a risk assessment approach to preventing and responding to workplace violence.
4. Identify the role of verbal and non-verbal communication in the prevention and management of violent behaviour.
5. Use de-escalation skills to effectively manage violent behaviour as it occurs in the workplace.
6. Identify and select appropriate response options when confronted with violent individuals.
7. Use evasive techniques to maintain personal safety when responding to a violent person.
8. Implement local workplace policies and procedures regarding the prevention and management of workplace violence.

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