On
Mobile In-Service Program
In Sydney Education we are committed to increasing accessibility to education for busy frontline staff.
About this program
Book a Sydney Education staff member to come to your workplace and deliver an in-service education session from a variety of topics. Sessions can be delivered as part of your existing education program, included in a team meeting, or held as a stand-alone education activity.
Options for delivery
We offer a range of delivery options to accommodate the amount of time your team has available.
| Single session delivery | Choose one topic from the topic list (45 minute duration) |
|---|---|
| Single session delivered multiple times | Total time is dependant on the number of repeats |
| Multiple sessions delivered consecutively | Choose more than one topic from the topic list |
Topic list
Duration: 45 minutes
This session is designed to refresh participants knowledge on passive, aggressive and assertive communication styles. Participants will look at ways to express needs in a non-confrontational and respectful way.
Learning Outcomes
- Reflect on passive, aggressive, and assertive communication styles
- Create awareness of why people adopt passive or aggressive communication styles
- Discover some top tips to assist a passive communicator to communicate and raise the awareness of an aggressive communicator
- Learn to use the 5-point tool to defuse conflict and communicate assertively
Duration: 45 minutes
In this session, participants will be introduced to the principles of debriefing following a critical incident, including the concepts of hot and cold debriefs. This session will have a focus on hot debriefs and team welfare.
Learning Outcomes
- Differentiate between hot and cold debriefs
- Understand the steps in a hot debrief
- Understand the role of the facilitator of a hot debrief
- Identify questions that can be used when debriefing
- Create psychological safety within a hot debrief
- Understand how to access additional support for the team
Duration: 45 minutes
This session allows participants to identify their preferred communication style, understand how to be more flexible with it, and develop a personal plan to adopt a more adaptable approach.
Learning Outcomes
- Identify your preferred or habitual communication style
- Create awareness of how you can be more flexible with your communication style
- Develop a personal plan to adopt a more flexible communication style
Duration: 45 minutes
In this session, participants will reflect on the role emotions play in healthcare on any average day. Following a brief exploration of evidence-based theories, participants will engage in a discussion about helpful ways they can manage their own emotions and support their colleagues.
Learning Outcomes
- Develop greater self-awareness of everyday emotional experiences in healthcare
- Understand evidence-based theories regarding emotion regulation
- Apply skills to support self and others in high-stress environments
Duration: 45 minutes
This session teaches healthcare workers to give impactful feedback using the Situation-Behaviour-Impact model. Participants will learn to deliver clear, constructive feedback, fostering better communication and enhancing team performance.
Learning Outcomes
- Understand the components of the Situation-Behaviour-Impact feedback model
- Learn to give feedback that promotes development and positive change within their teams
- Practice delivering feedback using the Situation-Behaviour-Impact framework
Duration: 45 minutes
This session introduces the Clinical Excellence Commission’s Safety and Quality Essentials Pathway and explores the foundations of how safe and quality healthcare is delivered. All NSW Health staff have a role to play in insuring quality of healthcare services and their continuous improvement. Improving quality is about making healthcare safe, effective, patient-centred, timely, efficient and equitable. These dimensions of quality are explored in this introductory in-service.
Learning Outcomes
- To build awareness across all staff in NSW Health of their important role in improving the safety and quality of the delivery of healthcare
- To identify the six dimensions of quality in healthcare and real workplace examples specific to participants
- How to enable quality improvements in the workplace
Duration: 45 minutes
In this session, participants will be introduced to human factors’ principles and will examine their relevance in contributing to a safe working environment. Participants will look at our most valuable resource in health – the human element; and how understanding the interaction between people and their environment is vital to enhancing the safe and quality delivery of healthcare.
Learning Outcomes
- Identity human factors that impact on individuals and teams
- How to moderate and limit the risks of human factors impacts in the workplace
- Developing and sustaining a culture for safety in the workplace
Duration: 45 minutes
In this session, participants will be introduced to the importance of continuous healthcare quality improvement and how individuals and teams can drive a culture of continuous improvement. Participants will be introduced to science improvement methodologies that assist with introducing sustainable change in healthcare.
Learning Outcomes
- Identify the importance of a workplace culture driven by continuous improvement activities
- Using data to inform areas for improvement in healthcare
- Opportunities for further education and courses offered across Sydney Local Health District using various science improvement methodologies to lead a quality improvement project team
Duration: 45 minutes
This session offers an understanding of burnout and compassion fatigue for clinical staff at all levels. There will also be discussion about the individual and organisation factors in preventing the development of burnout and compassion fatigue.
Learning Outcomes
- Understand the definition of burnout and compassion fatigue
- Be able to identify the risk factors and signs of burnout and compassion fatigue
- Develop an awareness of key organisational and individual strategies in preventing the development of burnout and compassion fatigue
Duration: 45 minutes
In this session, participants will learn about the importance of psychological safety in healthcare settings. They will engage in facilitated discussions to explore behaviours that contribute to creating a psychologically safe environment.
Learning Outcomes
- Define Psychological Safety
- Understand why Psychological Safety is important in healthcare settings
- Identify behaviours that contribute to a psychologically safe environment
Duration: 45 minutes
In this session, healthcare workers will explore emotional intelligence with a focus on self-awareness. Participants will learn to recognise their emotions, understand their impact on others, and develop strategies for better self-awareness, enhancing both personal and professional relationships.
Learning Outcomes
- Identify key components of emotional intelligence and self-awareness
- Understand the impact of their emotions on their interactions with colleagues and patients
- Develop practical strategies for improving self-awareness in daily practice
Duration: 45 minutes
In this session, participants will review the basic principles of violence prevention with a focus on the core aspects of situational awareness, risk assessment and de-escalation.
Learning Outcomes
- Understand what situational awareness means within clinical settings
- Learn how to assess risk within your own work setting
- Identify the process of de-escalation and steps for applying this
Duration: 45 minutes
This session is for staff who want to have an increased understanding of the Staff Accountability Framework. You will learn how the core expectations relate to your role and Sydney Local Health District’s organisational objectives and explore how this framework can support you as a staff member.
Learning Outcomes
- Describe the Staff Accountability Framework
- Explain how the Staff Accountability Framework can support you as a staff member
- Identify the resources to best support you in your role
Duration: 45 minutes
This session raises awareness of your own and others' default work styles, enabling you to adapt your communication to minimise breakdowns and better understand your colleagues.
Learning Outcomes
- Reflect on different work styles
- Discover your own dominant work style
- Evaluate your own and others different working style characteristics
- Consider your own styles interaction with others
Duration: 45 minutes
In this session, participants will learn about vicarious trauma – a widely acknowledged but poorly understood psychological hazard in healthcare. Participants will be guided through the definition of vicarious trauma, its impact on the individual, and evidence-based prevention strategies.
Learning Outcomes
- Acknowledge vicarious trauma is a psychological hazard in healthcare
- Define vicarious trauma and its impact on the individual
- Understand evidence-based prevention strategies
The Mobile In-Service Program will come to your team to deliver education face to face, however, all sessions can be delivered virtually if your team is unable to access one location.
No, there is no need for staff to register via My Health Learning.
We will collect attendance data and will retrospectively update My Health Learning following the session.
At a minimum you should be able to release three people for the session. We will however try to increase numbers by inviting participation from nearby teams or services.
The room that the session is being held in will determine maximum numbers for the session.